CURRENT JOB OPENINGS AT TOPEKA METRO

Topeka Metro is an equal opportunity employer committed to equal employment opportunities for all persons and will make all employment decisions, including hiring, on the basis of merit and ability without regard to, race, religion or creed, color, sex (including pregnancy, gender identity and sexual orientation), national origin, political affiliation, military or veteran status, disability, age, genetic information, or any other basis prohibited by local, state, or Federal law. Topeka Metro also prohibits retaliation.

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DIRECTOR OF PLANNING

This position is for developing and analyzing transit service planning, scheduling, capital planning, data reporting and analysis, improvements and innovative projects for near-term and intermediate range service plans using various service delivery options.

Familiar with local, state, federal laws and regulations governing public transit system operations.
Knowledgeable in transit operating principles and practices.
Experience working with Microsoft Office. Prefer experience with Adobe Creative Cloud, Remix planning software and CAD software.
Strong organizational and analytical skills to interpret complex Excel datasets.
Must have excellent communication skills, oral and written, strong analytical skills, and understanding of service cost and budget impacts.
Ability to establish and maintain effective working relationships with Topeka Metro administrative and operations staff, members of state/federal agencies, local government, and the public.
Proficient with statistical principles and survey techniques.
Ability to analyze and interpret data regarding ridership, demographics, traffic surveys, maps, costs, and revenues.
Ability or general understanding of methods used to analyze, develop, prepare, and create bus operator work assignments.
Ability to exercise independent judgment in the analysis and solution of complex route and schedule problems, using logical reasoning and prudent judgment.
Two years of experience in planning, scheduling, transit operations, or closely related field. Experience in grant writing.
Possess a Bachelor’s Degree in planning, transportation, or related field.

Topeka Metro offers an excellent benefit package and is a KPERS employer. The salary range for this position is $67,000-$75,000.

Submit cover letter, resume and references to:

Topeka Metro
201 N. Kansas Ave.
Topeka, KS 66603

Email: resumes@topekametro.org

Resumes will be accepted until the position is filled.

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CUSTOMER SERVICE SPECIALIST

Topeka Metro offers an excellent benefit package including free employee health insurance, paid-time-off (PTO), paid holidays, and KPERS retirement benefits.

General Purpose:

Provide information to the public regarding all transit services by retrieving information from various sources including schedules, software, spreadsheets, and maps.
Sell bus fare media at the Quincy Street Station and prepare bank deposits.
Provide responsive phone and radio coverage.
Enter ride requests accurately for paratransit service and contract providers.

Minimum Qualifications:

Customer oriented with the ability to provide exceptional customer service and communicate effectively and courteously with patience to a diverse group of individuals.
Ability to learn and efficiently answer public inquiries regarding routes, schedules, and fares.
Ability to demonstrate and maintain a professional, pleasant, and helpful demeanor towards the public and co-workers.
Knowledge and familiarity with Topeka streets and landmarks with the ability to read and understand maps.
Experience using multi-line phone system, computers, Microsoft Office products, and other office technology equipment with the ability to learn additional software and technology as needed.
Previous experience in customer service and working with the public.
Knowledge of basic math skills and cash handling techniques.
Bilingual in English/Spanish is highly desirable.
HS diploma/GED.

The shift for this full-time position is Mon. – Fri. 9:15 a.m. – 6:15 p.m. with starting pay of $15.45/hour.

Applicants must satisfactorily pass a background check and pre-employment drug screen.

Click here for an application & characteristic survey and either submit by mail, e-mail, fax, or in person.

Applications can also be picked up or dropped off at either location:

Topeka Metro Admin. Office

201 N. Kansas Ave. Topeka, KS 66603

Quincy Street Station 820 S.E. Quincy St. Topeka, KS 66612

Email: resumes@topekametro.org or FAX: (785) 233-3063

Applications will be accepted until the position is filled. Topeka Metro is a Drug-Free Workplace.