How to Ride the Topeka Metro Fixed Route
All Topeka Metro fixed routes are open to the public.
Please arrive at the bus stop five (5) minutes early and have your pass, ride card, ticket or exact change ready. If you are paying a reduced fare, you must present your Topeka Metro Reduced Fare ID card to the bus operator.
To depart the bus, push the yellow strip or pull cord (located by the windows) approximately one block before your desired stop. This gives the operator the ability to safely slow down for the stop.
Smoking, food, drink, radios, and pets (except those in a latched pet carrier) are prohibited on buses and inside Quincy Street Station. Guide and service animals are allowed in all Topeka Metro facilities and vehicles and must be restrained by use of a harness or collar and leash. Guide and service animals must remain on the floor out of the aisle and doorways. Pets, emotional support animals, therapy animals, and comfort animals must be fully contained and secured inside an appropriate latched pet carrier. The passenger must maintain control of any animal they have with them. A full list of passengers guidelines is available on the “About Metro” tab.
Each route is identified with a name, route number and color. There are numbered destination signs on the front header of each bus, above the windshield, and on the curb side, near the front door. When possible, the route number matches the street that the bus travels on (#17 runs on West 17th Street). All bus lines also have a unique color identifier. Topeka Metro has 12 lines.
Locating a Bus Stop
Buses will stop at the bus benches, bus shelters, and bus stop signs along the route if there are patrons there waiting to board. For safety reasons, buses will not stop in active construction or road work areas to pick up or drop off passengers. The bus can stop to allow passengers to board or exit at an intersection or major business access only if the operator deems it is safe and appropriate to do so.
Getting On the Bus
• Arrive at your bus stop prior to the posted time. Too early is better than being late.
• Have your fare and reduced fare ID ready upon boarding.
• Wave to get the attention of the bus operator so he/she knows you want to board.
• Stand back from the curb when the bus is approaching.
• Always board the bus through the front door.
• Alert the operator if you need to use the ramp to board the bus, or if you need the bus
kneeled. Kneeling the bus lowers the height of the first step. Any passenger can use the
ramp for safe boarding and alighting.
• Insert or swipe your pass, ride card, or cash fare into the fare box at the top of the
steps. If you are riding at a reduced rate, you must show your Topeka Metro reduced fare ID
card to the operator. If you pay with cash and do not use exact change, you will be issued a
change card, which will work as credit toward future rides.
• Take your seat promptly after entering and remain seated at all times. The operator will
not move the bus until all passengers are seated and secured. Service animals and pet
carriers must remain on the floor out of the aisle and doorways.
• If you are boarding at Quincy Street Station, please note that once the bus closes its doors
and departs the staging area, the operator will not stop to board passengers who were not on
time at the boarding location. You will have to wait for the next bus.
• If you utilize a wheelchair or scooter, the operator is required to secure it prior to
moving the bus. Seats and wheelchair locations at the front of the bus are reserved for
elderly and disabled passengers.
• If you have a bicycle, it is your responsibility to secure the bicycle on the exterior rack.
Bicycles are not permitted inside the bus.
Getting Off the Bus
• Pull the bell cord above the windows or push the yellow call strip prior to your destination
• Operators are required to call stops; please report operators who are not providing this
• Remain seated and wait until the bus comes to a complete stop before attempting to exit.
• If you utilize a wheelchair or scooter, please do not remove the securements before the bus
• Whenever possible, exit the bus by using the rear door, allowing passengers to board through
the front door.
• If you have a bicycle on the rack, do not forget to remove it.
• After you exit, stand to the side of the road or on the sidewalk until the bus has safely
• NEVER cross the street in front of the bus.
Tips for Riders
• Arrive at the bus stop early. Too early is better than being late and missing the bus.
• Be patient. A bus is considered on time up to 5 minutes after the posted time.
• Have your pass, ride card or cash fare ready before the bus arrives.
• Always remain behind the yellow Standee Line.
• Bus operators are good resources and are willing to help. If you are confused or need
assistance, please ask. Do not engage the operator in personal conversation that will take
his/her concentration off safely operating the bus.
• Businesses located near bus stops will not provide restrooms, change, or phone services to
• Topeka Metro will make reasonable modifications to its policies, practices, or procedures
when necessary to provide equal access to all services for persons with disabilities.
Passengers may request reasonable modifications by calling 783-7000, writing to
email@example.com, or by speaking with a customer service agent at Quincy Street Station.
• Passengers who feel they have been denied a reasonable modification have the right to file a
complaint. These complaints will be investigated and resolved in the same manner as all
For USD 501 students who ride the Topeka Metro bus to school