How to Ride Topeka Metro
Please arrive at the bus stop five (5) minutes early and have your pass, ride card, ticket or exact change ready. If you are paying a reduced fare, you must present your Reduced Fare ID card to the bus operator.
To depart the bus, push the yellow strip or pull cord (located by the windows) approximately one block before your desired stop.
Smoking, food, drink, radios, and pets (except guide or service animals) are prohibited on buses and inside Quincy Street Station.
Routes are numbered for ease of identification. When possible, the route number matches the street that the bus travels on (#17 runs on West 17th st.) All bus lines also have a unique color identifier. Topeka Metro has 12 lines. There are numbered destination signs on the front header of each bus, above the windshield, and on the curb side, near the front door.
Locating a Bus Stop
Buses will stop at bus benches, bus shelters, and Bus Stop signs along the route if there are patrons there waiting to board. For safety reasons, buses will not stop in construction or road work areas to pick up or drop off passengers. The bus can stop to allow passengers to board or exit at an intersection or major business access only if the operator deems it is safe and appropriate to do so.
Getting On the Bus
- Wave to get the attention of the bus operator so he/she knows you want to board.
- Stand back from the curb when the bus is approaching.
- Always board the bus through the front door.
- Alert the operator if you need to use the ramp to board the bus, or if you need the bus kneeled. Any passenger can use the ramp for safe boarding and alighting.
- Insert or swipe your pass, ride card, transfer or cash fare into the fare box at the top of the steps. If you are riding at a reduced rate, you must show your Topeka Metro reduced fare ID card to the operator. If you pay with cash and do not use exact change, you will be issued a change card, which will work as credit toward future rides.
- Take a seat after entering and remain seated at all times.
- If you utilize a wheelchair or scooter, the operator is required to secure it prior to moving the bus.
Getting Off the Bus
- Pull the bell cord above the windows or push the yellow call strip prior to your destination stop.
- Operators are required to call stops; please report operators who are not providing this service.
- Remain seated and wait until the bus comes to a complete stop before attempting to exit.
- If you utilize a wheelchair or scooter, please do not remove the securements before the bus is stopped.
- Whenever possible, exit the bus by using the rear door, allowing passengers to board through the front door.
- After you exit, stand to the side of the road or on the sidewalk until the bus has pulled away.
- NEVER cross the street in front of the bus.
Tips for Riders
- Arrive at the bus stop early. Too early is better than being late and missing the bus.
- Be patient. A bus is considered on time up to 5 minutes after the posted time.
- Have your pass, ride card or fare ready before the bus arrives.
- Always remain behind the yellow Standee Line.
- Bus operators are good resources and are willing to help. If you are confused or need assistance, please ask. However, please do not engage the operator in personal conversation that will take his/her concentration off safely operating the bus.
- Businesses located near bus stops will not provide restrooms, change, or phone services to transit patrons.
- Topeka Metro will make reasonable modifications to its policies, practices, or procedures when necessary to provide equal access to all services for persons with disabilities. Passengers may request reasonable modifications by calling 783-7000, writing to firstname.lastname@example.org, or by speaking with a customer service agent at Quincy Street Station.
- Passengers who feel they have been denied a reasonable modification have the right to file a complaint. These complaints will be investigated and resolved in the same manner as all other complaints.